Privacy Policy
Effective Date: 01/01/2025
Business Name: Soapy Joe's Window Cleaning
Website: soapyjoes.com.au; soapyjoes.au
ABN: 66 119 108 029
1. Introduction
At Soapyjoe's, we are committed to protecting your privacy and ensuring your personal information is handled in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
2. What Information We Collect
We may collect the following types of personal information:
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Your name
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Contact details (phone number, email address, address)
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Service location and property details
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Payment information (only if applicable)
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Details of services you’ve requested or inquiries you’ve made
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Any correspondence you send us
We only collect personal information that is necessary for us to provide our services.
3. How We Collect Your Information
We collect personal information when you:
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Fill out forms on our website
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Contact us via phone, email, or social media
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Request a quote or book a service
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Interact with our website (e.g., through cookies or analytics tools)
4. How We Use Your Information
We use your personal information to:
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Provide and manage our window cleaning services
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Respond to your inquiries and provide quotes
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Send booking confirmations and reminders
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Improve our website and customer experience
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Comply with legal obligations
We will not use your personal information for marketing purposes unless you have given explicit consent.
5. Disclosure of Personal Information
We may share your information with:
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Service providers (e.g., payment processors, IT support) assisting us in delivering services
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Government agencies or regulators if required by law
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Other parties with your consent or as permitted by law
We will never sell or rent your personal information to third parties.
6. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial procedures.
7. Access and Correction
You may request access to your personal information or ask us to correct it if it is inaccurate, out-of-date, incomplete, or misleading. To make a request, please contact us using the details below.
8. Cookies and Website Analytics
Our website may use cookies to collect anonymous traffic data. These cookies help us improve site functionality and user experience. You can disable cookies through your browser settings.
9. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. We encourage you to review it periodically.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
Soapyjoe's Window Cleaning
0421 314504
Sunshine Coast Queensland
Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.