Effective Date: 01/01/2025

Business Name: Soapy Joe's Window Cleaning

Website: soapyjoes.com.au; soapyjoes.au

ABN: 66 119 108 029

 

 

1. Acceptance of Terms

 

 

By engaging [Your Business Name] for window cleaning or related services, you agree to be bound by the following Terms and Conditions. If you do not accept these terms, please do not use our services.

 

 

2. Services Provided

 

 

We offer residential, commercial, and specialised glass cleaning services, including:

 

• Internal and external window cleaning

• Solar panel cleaning

• Glass balustrade and pool fence cleaning

• Other glass surface maintenance as agreed

 

 

The exact scope of work will be confirmed prior to service commencement.

 

 

3. Booking and Quotes

 

 

• All quotes are based on the information provided by the customer. Final pricing may change if site conditions differ from those described.

• Quotes are valid for 14 days unless otherwise stated.

• Bookings are subject to availability and weather conditions.

 

 

 

4. Access Requirements

 

 

• Customers must ensure clear and safe access to the property and all areas to be cleaned.

• If access is not possible or is unsafe upon arrival, we reserve the right to charge a call-out fee.

 

 

 

5. Payment Terms

 

 

• Payment is due upon completion of the service unless otherwise agreed in writing.

• We accept [insert accepted payment methods, e.g., cash, bank transfer, card].

• Invoices unpaid after 14 days may incur late fees or debt recovery action.

 

 

 

6. Cancellations and Rescheduling

 

 

• We require at least 24 hours’ notice to cancel or reschedule a booking.

• Cancellations made with less than 24 hours’ notice may incur a cancellation fee of up to 50% of the service value.

• Services cancelled on arrival (due to lack of access or client absence) may incur a full charge.

 

 

 

7. Weather Policy

 

 

• Services may be postponed in the event of unsafe weather conditions (e.g., heavy rain, strong winds).

• We will notify you as early as possible and reschedule at a mutually convenient time.

 

 

 

8. Satisfaction Guarantee

 

 

• If you are not satisfied with the service, please notify us within 24 hours. We will return to rectify any reasonable issues at no extra charge.

• Refunds are not offered for services already completed unless required under Australian Consumer Law.

 

 

 

9. Liability

 

 

• We take all reasonable care during service delivery. However, we are not liable for:

   

  • Pre-existing damage or wear to windows, frames, seals, or glass

  • Damage caused by poor structural integrity, faulty fittings, or access issues

   

• Customers are responsible for notifying us of any fragile items or areas of concern prior to service.

 

 

 

10. Insurance

 

 

We hold current public liability insurance. Certificate of currency is available upon request.

 

 

11. Privacy

 

 

All personal information collected is handled in accordance with our Privacy Policy and Australian Privacy Principles.

 

 

12. Governing Law

 

 

These Terms and Conditions are governed by the laws of New South Wales (or your relevant state/territory) and the Commonwealth of Australia.

 

 

13. Changes to Terms

 

 

We may update these Terms and Conditions from time to time. The latest version will be available on our website. Continued use of our services constitutes your acceptance of any changes.

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Contact us

Soapyjoe's Window Cleaning

info@soapyjoes.com.au

0421 314504

Sunshine Coast Queensland

Australia

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